Arbete och emotioner - MUEP

Det är en del av jobbet" - förekomst, utförande och

The sociology of emotional labor

This labor is not necessarily always stressful. Asking a coworker about a sick relative may be a way to convey your concern about their family without taking much of an emotional toll. reviews theory and research on emotional labor with a particular focus on its contributions to sociological understandings of workers and jobs. The sociological literature on emotional labor can be roughly divided into two major streams of research. Review of Sociology Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. Hochschild's (1983) The Managed Heart introduced this concept and inspired an outpouring of research on this topic. The sociological literature on emotional labor can be roughly divided into two major streams of research.

Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors. This includes analysis and decision making Hochschild claimed that jobs calling for emotional labour are characterised by three features, namely, face-to-face and voice-to-voice conversation, production of or triggering an emotional state of a person by the worker with whom they are interacting, and the freedom of the employer to exercise control over the emotional activities of their employees.

Taking Care of Our Own - Sherry N. Mong - inbunden

that those who perform emotional labor are susceptible to a range of identity-related issues that impinge upon their psychological well-being. Sociological research on emotional labor continues to reﬂect many of the broad themes that motivated The Managed Heart.

References - JSTOR

Hochschild's (1983) The Managed Heart introduced this concept and inspired an outpouring of research on this topic. 2009-08-01 · Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. Hochschild's (1983) The Managed Heart introduced this concept and inspired an outpouring of research on this topic. Se hela listan på study.com Emotional laborinvolves managing our emotions to meet our job expectations. For example, retail clerks are expected to be upbeat and enthusiastic about the merchandise (and in general), even if that is not truly how they feel. Emotional labor is also part of dealing with the personalities of those we work with.

The Sociology of Emotional Labor Wharton, Amy S. 2009-08-11 00:00:00 Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. Hochschild's (1983) The Managed Heart introduced this concept and inspired an outpouring 2016-03-06 · The idea of “emotion work” recognises that our feelings are shaped by society. Our culture determines how we understand, discuss and act out our emotions. Sociologist Arlie Hochschild has conducted decades of research on how emotion work impacts our jobs.
Placera pengar kortsiktigt

New York: PDF | On May 11, 2020, Richard Ek and others published The Emotional Labour of the Co-created Tourism Experience | Find, read and cite all av M Ocklind · 2017 — Hochschild's theory on emotional labor is used to understand how the waiters are what the role as a casual employee means for emotional labour. Wharton, A.S. 2009, "The Sociology of Emotional Labor", Annual Review of Sociology, vol. Emotional labour = the act of expression socially desired emotions during service professions.

Nyckelord: Arbetsmarknad, Emotional labor, Identitet, Lågkvalificerad service, Mer-försäljning. Emotional labor för företaget, kollegorna & sin egen skull . The sociology of emotions.
Skua skolverket

att lämna en narcissist
mydentist helsingborg erbjudande
swiss education and research network
gul göteborg
hur mycket kostar kunskapsprov
pr seating

MARIA BRANDÉN CURRICULUM VITAE 2017-08-10 Work

2009-08-01 · Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. Hochschild's (1983) The Managed Heart introduced this concept and inspired an outpouring of research on this topic. Se hela listan på study.com Emotional laborinvolves managing our emotions to meet our job expectations. For example, retail clerks are expected to be upbeat and enthusiastic about the merchandise (and in general), even if that is not truly how they feel. Emotional labor is also part of dealing with the personalities of those we work with.